FAQs

No. The Creative Department will correspond with you through email. Creative team members do not call advertisers unless we have issues with reaching you via email and/or we have questions/issues with designing your ad. Our preferred method of contact is email, due to its tracking abilities.

If you need to speak with a creative team member, you can give us a call. 

You can expect to see your first proof within 5-7 business days. Proofs are generally emailed on Fridays. 

If you do not see your ad within the given time frame, please check your spam folder. Although rare, during busier times, please allow up to 10 business days.

Typically, we design your first draft using your website, unless otherwise requested. Once we email your proof, we’ll request your high-resolution logo as well as any other digital collateral or information needed.

Alternatively, if you know what you want your ad to look like, or if you want to provide assets for your ad; you can submit those assets/copy to the creative department.

Please note that we only accept jpeg, tiff, ai and pdf images. Please do NOT send MS Word or MS Publisher files with image attachments. Convert those file types to PDF.

If it’s been longer than 5-7 business days, please be sure to check your spam folder before requesting another proof to be sent. If you still do not see a proof, please give us a call or send us an email.

You may revise your ad up to three times. Please review your proof/s carefully. 

When requesting changes, please gather all revisions (or as many as possible) to be submitted at one time. You will be allowed 3 revision submissions. This does not mean that you can only change 3 items. This means that you can submit revisions on three different occasions.

Additional revisions will incur fees. This fee ensures proofs are carefully reviewed, revisions are not abused and are thoughtfully requested. More revisions are allowed only at the discretion of your creative team member. Otherwise, we reserve the right to impose additional fees.

If you have any additional questions regarding this policy, please direct them to the Art Director.

You can email your ad artwork to art to hello @ pridely.life. You will receive a confirmation email when we’ve received your file (within 1-2 business days, but typically the same day. If it’s been more than 3 business days and you haven’t received a confirmation email about your ad submission, chances are we didn’t receive it or our confirmation went to your spam folder. Please give us a call to confirm if it’s been more than 3 business days.

If your file is too large to email, you can submit your ad to us using a file transfer website. Our preferred options are WeTransfer.com, or Google Drive. 

There is a flat $50 rate for design. You have the option to purchase your ad with Design Services included or just the advertisement alone. If you made a purchase over the phone, you must notify your sales rep at the time of purchase that you want our creative team to design your ad, otherwise, your paperwork won’t be filed properly. If you stated that you would submit artwork but later decide you want our team to design the ad, please notify us as soon as possible so we can schedule your ad build and assign your design to a team member.

Great! Now you either have more space to include additional imagery and copy and/or you have great placement and you’ll have more visibility.

If you’re submitting your own print ready ad, please be sure to submit that new ad artwork to the Creative Desk right away. 

If you are unsure or unclear on whether you will be submitting, please reach out to the Creative Department so we know how to process your upgrade.

If we are designing the upgraded ad, you will receive the new proof within 6-8 business days. As always, be sure to keep an eye on your spam folder. If you do not see a proof from us withing 10 business days, let us know.

You have the option to request to go into our next edition instead. There is no fee for this. However, you must make this request before we go to print, and the request must be by email. 

We will attempt to reach out to you for final approval and/or ad submissions before printing, however, it is the advertisers’ responsibility to get the ad revised, approved and/or submitted in a timely fashion. All advertisers are given an artwork deadline when they first purchase. If you miss your deadline, contact us right away so we can assist you.

In the event you aren’t in contact with us and you haven’t submitted your ad before we go to print, we will design an ad and run it as is for you. If you don’t revise/approve your ad by the time we go to print, the ad will run as is based on the last proof sent to you.

Yes. Once approved, the ad is yours! Just send us an email requesting the final artwork and we will send over a full bleed, cmyk, print ready digital file of your completed ad.